Nondiscrimination Policy

Discrimination is Against the Law. Heal At Home Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Heal At Home Healthcare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Heal At Home Healthcare:

  1. Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  2. Provides free language services to people whose primary language is not English, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)

If you need these services, contact Dee Dee McGee, Equal Opportunity Manager. If you believe that Heal At Home Healthcare has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Dee Dee McGee, Equal Opportunity Manager, ADA – Section 504 Coordinator, Phone: 850-245-4002, E-mail: eo@flhealth.gov.You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Dee Dee McGee, Equal Opportunity Manager, is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD) Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

PURPOSE:

To provide patient admission and services without regard to race, color, national origin, age, disability, or sex as required by Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and the Age Discrimination Act of 1975. Heal At Home Healthcare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

POLICY:

It is the policy of Heal At Home Healthcare not to discriminate on the basis of disability. Heal At Home Healthcare has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 504 of the Rehabilitation Act of 1973 (29 U.S.C. 794) of the U.S. Department of Health and Human Services regulations implementing the Act.  Section 504 prohibits discrimination on the basis of disability in any program or activity receiving Federal financial assistance. This Non Discrimination Policy will be posted in the Heal At Home Healthcare Office and will available to employees of Heal At Home Healthcare in the onsite Policy and Procedural Manual. Employees will receive annual training regarding Non Discrimination and Grievance Procedure.

Any person who believes she or he has been subjected to discrimination on the basis of disability may file a grievance under this procedure. It is against the law for Heal At Home Healthcare to retaliate against anyone who files a grievance or cooperates in the investigation of a grievance.

PROCEDURE:

Grievances must be submitted to the Section 504 Coordinator within 60 days of the date the person filing the grievance becomes aware of the alleged discriminatory action.

A complaint must be in writing, containing the name and address of the person filing it. The complaint must state the problem or action alleged to be discriminatory and the remedy or relief sought.

The Section 504 Coordinator (or her/his designee) shall conduct an investigation of the complaint. This investigation may be informal, but it must be thorough, affording all interested persons an opportunity to submit evidence relevant to the complaint. The Section 504 Coordinator will maintain the files and records of Heal At Home Healthcare relating to such grievances.

The Section 504 Coordinator will issue a written decision on the grievance no later than 30 days after its filing.

The person filing the grievance may appeal the decision of the Section 504 Coordinator by writing to the Administrator within 15 days of receiving the Section 504 Coordinator’s decision. The Administrator or their designee shall issue a written decision in response to the appeal no later than 30 days after its filing.

The availability and use of this grievance procedure does not prevent a person from filing a complaint of discrimination on the basis of disability with the U. S. Department of Health and Human Services, Office for Civil Rights.

Heal At Home Healthcare will make appropriate arrangements to ensure that disabled persons are provided other accommodations, if needed, to participate in this grievance process. Such arrangements may include, but are not limited to, providing interpreters for the deaf, providing taped cassettes of material for the blind, or assuring a barrier-free location for the proceedings. The Section 504 Coordinator will be responsible for such arrangements.

Notice of Program Accessibility to Patients with Disabilities

Heal At Home Healthcare and all of its programs and activities are accessible to and useable by disabled persons, including persons who are deaf, hard of hearing, or blind, or who have other sensory impairments. Access features include:

  • Convenient off-street parking designated specifically for disabled persons.
  • Curb cuts and ramps between parking areas and buildings.
  • Fully accessible offices, meeting rooms, bathrooms, public waiting areas, patient treatment areas, including examining rooms.
  • A full range of assistive and communication aids provided to persons who are deaf, hard of hearing, or blind, or with other sensory impairments. There is no additional charge for such aids. Some of these aids include:
    • Qualified sign language interpreters for persons who are deaf or hard of hearing.
    • Access to a twenty-four hour (24) telecommunication service (TTY/TDD) for use by persons who are deaf, hard of hearing, or speech impaired.
    • Readers and taped material for the blind and large print materials for the visually impaired.
    • Flash cards, alphabet boards and other communication boards.
    • Assistive devices for persons with impaired manual skills.

If you require any of the aids listed above, please let the receptionist or your nurse know.

 

Clicking on any of the languages below takes you to a Non Discrimination Policy Translations Page.
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